Warranty-Shipping-Return-Cancellation & Ebay
Limited Warranty Policies
By using or accessing and purchasing from Busy Bee Leds and from this website you signify your acknowledgment and assent to the terms and conditions of use set forth.
We have products that have Limited warranties from 1 yr to 5 yrs. Know your products limited warranty! Most warranties are listed under the lights listing.
1. Limited warranty Items
A.~ We offer 1-5 yr manufacturer limited warranty. All lights have a 1 to 5 yr Limited warranty with free parts and free shipping for defected parts only for the first yr. The limited warranty is prorated after the 1st yr. You pay for any return shipping for repair and we pay the shipping charges for the free/discounted- prorated parts needed. You must ship us the defected part so we can asses the parts defectiveness before we will give you the new parts free for the first yr.
B.~ A written statement must be sent with the item you are returning. You must explain in detail the reason you are not satisfied and explain the defect with our products.
C.~ During the 1,2,3,5 year warranties after installation: If there is any defect in the item that is from a man-made factor, we will replace a new one to you, but not until after we receive the defected Item. Once we receive the item, we will then check the items defects that you stated in your statement. You must pay to ship the item back and we will reimburse you the shipping cost and we will pay to ship new light to you once evaluation has been settled and the light has been found defective..
2. If damaged is caused by-
a) : Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
b) If the warranty seal is removed or damaged.
c) If the item was opened, If any parts were removed from the item or repaired by an unauthorized person, The Warrant is not accepted No good, “Null and Void”
Email or call us right away if you find any damage or technical problem after installation.
Most problems occur because of misuse or incorrect installation.
PLEASE check carefully before sending the item(s) back as we will not be responsible for any shipping cost/damaged lights, nor refund any money for the light if we find the product is not faulty as you described. You will have to either pay us to ship product back to you or we will do COD.
*THE RIGHT TO JUDGE THE DEFECTIVENESS IS FROM OUR TECHNICIAN’S. You Must call or Mail us a certified letter stating the problem of the defective product, before you send back the defective product(s).
***We check all our items before sending out. If you received a broken item do not accept product from shipping company period!
If the product was left by UPS,DHL FEDEX etc without signature contact that shipping company emediatly and demand them to come out and access the damaged before you open any product. Please keep all the package material, take photos of the damaged box(s)
Please also contact and send photos to the courier immediately/fedex/DHL/UPS etc, so you can get the certificate for the damaged Item. This will help you to make a claim to the shipping company.
A. NO WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THE LIMITED WARRANTY STATEMENT , IS MADE OR AUTHORIZED BY BUSY BEE LEDS DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION.
B. BUSY BEE LEDS MAKES NO WARRANTIES TO THOSE DEFINED AS CONSUMERS IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENT ACT.
LIMITATION OF LIABILITY
BUSY BEE LEDS EXPRESSLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. BUSY BEE LEDS LIABILITY IN ALL CIRCUMSTANCES IS LIMITED TO, AND SHALL NOT EXCEED, THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.
Criteria for a qualifying return
Product returned due to ordering errors, or product no longer wanted by the customer, is subject to a 25% restocking charge. Returned products must not have been used, installed or modified in any way. They must be in their original cartons and shipped with sufficient packaging material to ensure they remain in resalable condition. Should the returned product arrive damaged, and in unsalable condition, no credit will be issued for the damaged, unsalable item(s). Product determined to be defective by the applicable manufacturer shall either be replaced or credit will be issued at the discretion of Busy Bee Leds, LLC and/or that specific manufacturer. Product returned as defective, and is not, will be returned to the customer.
Contact us by Phone (323) 834-2879 or by Email firstname.lastname@example.org .
Ship your return back to the given address specified below with in the 15 days after you received your product. The tracking number will show date of delivery.
Busy Bee Leds LLC 1145 North Macksey
Suttons Bay Mi, 49653
Once you receive the tracking for the return please email to email@example.com to expedite the crediting process.
All returns must happen within 15 days of the tracking receipt date of delivery of that product or Busy Bee Leds has the right to refuse the return.
You the customer are solely responsible for the shipping costs/condition of the item to and from your location no matter of the restock charge.
Returns are subject to a 20% restock fee. This fee will be waived if an order is placed at the time of the return for equal or more then the returns value. All refused shipments are subject to a 25% restocking fee.
Guidelines for items conditional return:
- Item must be in original packaging
- Item must not have been installed or used
- Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken
If these Guidelines can’t be met the return will be refused or incur additional fees.
Non returnable items:
- Special orders
- Previously installed fixtures
- Custom lighting fixtures (i.e. any fixture changed from original bare fixture specification, photo sensor, cord, led colors,led watts etc.)
- Items that have been assembled, installed or wired cannot be returned. (Please make sure the item you received is the item you need prior to using it)
Upon Receipt of your return Busy Bee Leds will credit the means of payment within 30 business days, less shipping and restocking fees incurred. Original shipping cost are non refundable.
Free shipping in the continental USA.
If you purchase an Item and live out side the United States please contact us for shipping prices to your country. If you purchased before contacting us we will contact you with updated shipping cost and you must pay shipping charges before we send item! Thanks for understanding.
If you purchase a light from our ebay account we will not refund you your money, All sales are final! ~exceptions (unless you contact us immediately on ebay the day you ordered it and the reason you want to cancel the order we usually are understanding and will cancel the order. If you don’t contact us the same day you ordered, then the sale is final. If you received a light and realize something is wrong or you bought the wrong light and return it in the 15-days we allow, we will give you store credit.
In the event that a www.busybeeleds.com product is mistakenly listed at an incorrect price, www.busybeeleds.com reserves the right to refuse or cancel any orders placed for that product listed at the incorrect price. busybeeleds.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, busybeeleds.com shall issue a credit to your credit card account in the amount of the incorrect price or pricing.
Busy Bee Leds
8555 East Horn Rd,
Lake Leelanau Michigan, 49653
If you have any questions please email us at firstname.lastname@example.org
or text us your questions to (323) 834-2879
www.busybeeleds.com may deliver notice to you by means of e-mail, a general notice on the site, phone or by other reliable info like address you have provided to us.
Use of Site
Harassment in or of any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.busybeeleds.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
@ Busybeeleds.com ©All rights reserved.
Unauthorized duplication or publication of any materials
from this Site is expressly prohibited.
Note: we recommend you ship via insured ground service with tracking information. We are not responsible for lost or damaged returned packages.
Again we state.
The consumer is responsible for any and all freight costs of a return as well as the shipment for exchange returns. Any products which have been modified*, cut, welded, bent, damaged, used are not subject to a return. No exceptions.